These Terms of Service govern your use of CaddieLabs, an AI-powered golf coaching platform operated by CaddieLabs LLC, a Colorado limited liability company. By creating an account or using the Service, you agree to these Terms. Please read them carefully.
By accessing or using CaddieLabs at caddielabs.golf (the "Service"), you confirm that you are at least 13 years old, have read and understood these Terms, and agree to be bound by them. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
We may update these Terms from time to time. If we make material changes, we will notify you by email or through the Service. Your continued use after the effective date of any changes constitutes acceptance of the updated Terms.
CaddieLabs is an AI-powered coaching platform that generates personalized golf practice sessions based on information you provide, including your handicap, statistics, goals, and check-in feedback. The Service is designed to support and supplement your golf practice. It is not a substitute for professional instruction from a qualified teaching professional.
We may modify, suspend, or discontinue the Service or any feature thereof at any time. We will make reasonable efforts to provide advance notice of material changes, but shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.
You must create an account to use most features of the Service. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your password and for all activity that occurs under your account.
You are responsible for all activity that occurs under your account. If you suspect unauthorized access, notify us immediately at support@caddielabs.golf. We are not liable for any loss or damage arising from your failure to maintain the security of your account.
You may delete your account at any time from within the app under Account Settings. When you delete your account, we permanently delete your profile, all coaching sessions, session logs, and associated data from our systems within 72 hours. This action cannot be undone.
New users receive one complete coaching session at no charge. No credit card is required to access the free session.
Continued access to the Service beyond the free session requires a paid Pro subscription. Current pricing is $20.00 per month or $180.00 per year. Prices are stated in US dollars and do not include any applicable taxes.
Subscriptions are billed in advance on a recurring basis and renew automatically at the end of each billing period at CaddieLabs' then-current price unless you cancel before the renewal date. Payments are processed by Stripe, Inc. on our behalf. You authorize CaddieLabs to charge your payment method on a recurring basis until you cancel.
You may cancel your subscription at any time from within the app or by contacting us at support@caddielabs.golf. Cancellation takes effect at the end of your current billing period. We do not offer refunds for partial billing periods, except where required by applicable law.
We may change our pricing from time to time. We will give you at least 30 days notice before any price increase takes effect. If you do not agree to the new pricing, you may cancel before the change takes effect.
You are responsible for any taxes imposed on your subscription. Applicable taxes will be added to the amount charged for your subscription based on your billing address and applicable tax rates.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
The Service, including its software, design, text, graphics, and the coaching content generated by the Service, is owned by CaddieLabs LLC and protected by applicable intellectual property laws. Nothing in these Terms transfers any ownership rights to you.
You retain ownership of any information you provide to the Service, including your golf statistics, goals, and check-in responses. By using the Service, you grant us a limited license to use this information to provide and improve the Service for you.
If you provide feedback or suggestions about the Service, we may use that feedback without any obligation to you.
CaddieLabs is not a licensed golf instruction service. The coaching content generated by the Service is not professional instruction and should not be treated as such. You should use your own judgment when following any coaching recommendation.
If you have a physical condition, injury, or health concern, consult a qualified medical professional before beginning any practice program. CaddieLabs LLC is not responsible for any physical injury, harm, or adverse outcome resulting from following coaching recommendations provided by the Service.
You agree to defend, indemnify, and hold harmless CaddieLabs LLC and its members, managers, employees, representatives, agents, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys fees, arising out of or in any way connected with (a) your access to or use of the Service, (b) your violation of these Terms, or (c) your violation of any third-party right. CaddieLabs reserves the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense.
CaddieLabs LLC shall not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to service outages of third-party providers such as Anthropic, Supabase, Stripe, or Netlify, internet disruptions, power failures, natural disasters, or acts of government.
Before filing any formal dispute, you agree to contact us at support@caddielabs.golf and give us 30 days to attempt to resolve the issue informally. Most concerns can be resolved this way.
If informal resolution fails, you agree that any dispute or claim relating in any way to your access or use of the Service, or to any aspect of your relationship with CaddieLabs, will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court, except as provided in Sections 10.3 and 10.4 below. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. The arbitration will take place in Boulder County, Colorado, or at another mutually agreed location. The arbitrator's award shall be final and binding.
To begin an arbitration proceeding, send a written request to support@caddielabs.golf describing your claim. Information about the AAA and its Consumer Arbitration Rules is available at adr.org or by calling 1-800-778-7879.
Either party may bring an individual action in small claims court in Boulder County, Colorado, if the claim qualifies. Either party may also seek emergency injunctive relief in a court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm, pending resolution by arbitration.
You may opt out of this arbitration agreement by sending written notice to support@caddielabs.golf within 30 days of first creating your account. Your notice must include your name, email address, and a clear statement that you are opting out of arbitration. If you opt out, disputes will be resolved in the courts specified in Section 10.6.
These Terms are governed by the laws of the State of Colorado, without regard to its conflict of law provisions. For any disputes not subject to arbitration, you agree to the exclusive jurisdiction of the state and federal courts located in Boulder County, Colorado.
Any claim arising out of or relating to these Terms or the Service must be filed within one year after the cause of action arose. Claims filed after this period are permanently barred.
You may not use or export the Service in violation of US export laws and regulations. The Service may not be used (a) in any country subject to a US government embargo, or (b) by anyone on the US Treasury Department's list of Specially Designated Nationals or the US Department of Commerce's Denied Persons List or Entity List. By using the Service, you represent and warrant that you are not located in any such country and are not on any such list.
If you access or download the CaddieLabs app through Apple's App Store or Google Play (each, an "App Store"), the following additional terms apply:
These Terms, together with our Privacy Policy, constitute the entire agreement between you and CaddieLabs LLC regarding the Service and supersede all prior agreements and understandings relating to the Service.
If any provision of these Terms is found to be illegal, invalid, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable. If modification is not possible, the provision will be severed. The remaining provisions will continue in full force and effect.
Sections covering intellectual property, AI disclosure, indemnification, disclaimers, limitation of liability, dispute resolution, and general provisions survive termination of these Terms and your account.
You may not transfer or assign your rights or obligations under these Terms without our prior written consent. CaddieLabs LLC may assign these Terms and any rights hereunder to any successor entity or in connection with a merger, acquisition, or sale of assets, without restriction or notice to you.
We will send notices to you at the email address associated with your account. You are responsible for keeping your email address current. Notices are effective when sent. Notices to CaddieLabs LLC must be sent to support@caddielabs.golf and are effective when received.
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
Except as provided in Section 12 regarding App Store Providers, these Terms do not create any third-party beneficiary rights.
General support: support@caddielabs.golf
Legal notices and arbitration: support@caddielabs.golf
Privacy matters: privacy@caddielabs.golf
Affiliate partnerships: partners@caddielabs.golf